Privacy notice

Draft for counsel review before launch. Not yet the final legal text.

This notice explains what personal data we collect, why, and how you can withdraw consent or complain, in line with the Digital Personal Data Protection Act, 2023 and its Rules.

What we collect, and why

• Order processing (necessary): name, phone, address, order and payment references, to mill and deliver your order and issue a GST invoice.
• Marketing messages (only with consent): phone or email for offers and the Journal.
• Analytics (only with consent): anonymous usage. No analytics script loads until you opt in.
• Saved blends and preferences (only with consent): the blends and need tags you choose.
• Farmer transcripts (only with consent): kept for 30 days for quality review, visible to you and deletable on request. Health details you type to The Farmer are used in that conversation only and never saved to your profile.

Your choices and rights

Each purpose is a separate choice, off by default. Change them any time from “Privacy choices” in the footer. From your account you can export your data and delete your profile, saved blends and transcripts. Financial records are kept as tax law requires.

Who processes data for us

• Payment gateway (Razorpay)
• Delivery partner in your city
• SMS and WhatsApp provider
• Email provider
• Analytics provider (only after opt-in)
• AI provider for The Farmer (Anthropic), which processes chat messages to generate replies

Children

Accounts are for adults. We do not knowingly collect data from anyone under 18.

Withdrawal and complaints

Withdraw consent from the footer at any time; it is as easy as giving it. To complain, contact our grievance officer: Grievance officer (name to be confirmed by counsel), care@thefarmflour.example. If you are not satisfied, you may complain to the Data Protection Board of India.